Effective Date: 23 August 2024

At Homestay Palampur, accessible from https://www.homestaypalampur.com, we are committed to protecting the privacy and security of our visitors’ and customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable laws and regulations.

1. Information We Collect

When you visit our website, make a booking, or contact us, we may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and payment details.
• Booking Details: Stay dates, room preferences, and special requests.
• Technical Data: IP address, browser type, operating system, and browsing behavior (collected via cookies and similar technologies).
• Communication Data: Any correspondence via email, contact forms, or customer support inquiries.

2. How We Use Your Information

We use your personal data to:

• Process bookings and provide accommodation services.
• Communicate with you regarding your stay, special offers, or updates.
• Improve our website, services, and user experience.
• Comply with legal obligations and resolve any disputes.
• Send marketing communications (with your consent) about our promotions and special deals.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors that help us manage our website, process payments, and deliver services (e.g., booking systems, payment processors).
• Legal Authorities: If required by law or to protect our rights, we may disclose your information to government authorities or legal entities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device that help us remember your preferences and provide personalized content. You can control your cookie settings through your browser, but disabling cookies may affect website functionality.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request deletion of your data under certain circumstances.
• Opt out of marketing communications.
• Withdraw consent for data processing at any time.

To exercise these rights, please contact us at the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child’s information has been collected, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us.